Diploma of Community Services (Case Management) (CHC52015)

Diploma of Community Services (Case Management) (CHC52015)


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

We actively tailor training for people from diverse backgrounds, including those with disabilities and encourage all to apply.

Course Highlights

As part of this course, you will experience:

  • Learn from passionate, experienced educators

  • Practice with reputable innovative health professionals

  • Organised practical work experience

Entry Requirements

To ensure an appropriate learning opportunity, prospective students need to demonstrate a capacity to undertake study at a Diploma level, this can be demonstrated via the following:

  • Pre-training review to ensure student has the appropriate level of Language Literacy and Numeracy to achieve the competencies. Where a test result is supplied, it must be within the last 12 months.

  • Basic computer skills.

Additional Requirements

  • A satisfactory National Police Check (NPC) will be required for all work placements.

+ Eligibility & Funding

This qualification is delivered with the assistance of Victorian and Commonwealth Government funding.

For eligibility criteria and information please contact us on 1300 790 265.

+ Course Fees

View our current fees & charges here

Note: The student tuition fees as published are subject to change given individual circumstances at enrolment.

+ Delivery

This course is delivered face to face in a classroom environment with a combination of interactive workshops in the classroom with opportunities to participate in practical application of skills and knowledge through, practical industry based simulated training activities and workplace participation.

  • Estimated duration of 50 tuition weeks allowing sufficient time to develop the necessary skills and knowledge in each unit.

  • 100 hours work placement in a suitable workplace e.g. community service organisation.

+ Recognition of Prior Learning (RPL)

All prospective students enrolling in the course are entitled to apply for recognition of prior learning (RPL) or credit transfer.

+ Locations

This qualification is available in the following regions:

  • South Melbourne
  • Dandenong
  • St Albans
  • Shepparton
  • Fawkner

Please contact us on 1300 790 265 or email us at info@sia.edu.au for intake dates.

Units of Competency

  • Reflect on and improve own professional practice (CHCPRP003)

  • Manage work health and safety (HLTWHS004)

  • Manage legal and ethical compliance (CHCLEG003)

  • Analyse impacts of sociological factors on clients in community work and services (CHCDEV002)

  • Manage and promote diversity (CHCDIV003)

  • Work with people with mental health issues (CHCMHS001)

  • Provide advocacy representation services (CHCADV002)

  • Assess co-existing needs (CHCCCS004)

  • Develop, facilitate and review all aspects of case management (CHCCSM005)

  • Coordinate complex case requirements (CHCCSM004)

  • Undertake case management in a child protection framework (CHCCSM007)

  • Provide case management supervision (CHCCSM006)

  • Promote community awareness of domestic and family violence (CHCDFV003)

  • Develop and implement service programs (CHCCCS007)

  • Develop workplace communication strategies (CHCCOM003)

  • Facilitate workplace debriefing and support processes (CHCMGT005)


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